UKC Now Hiring: Volunteer Management Coordinator

Organization Summary: Formed in April 2013 by two friends searching for genuine impact, Uncover KC (UKC) focuses on building bridges between those who want to improve their community and those who need help doing so. Since that launch, UKC has connected over 85,000 volunteers and helped them complete more than 250,000 service hours, leading to over $8.5 million in valued impact for local organizations. This collective impact is made possible through our civic engagement services and programs.

Position Summary: For this multi-site and multi-program organization, the Volunteer Management Coordinator has an external-facing role that assists with UKC’s volunteer management clients as well as an internal-facing role that works with the nonprofit’s volunteer management team of paid and volunteer staff. There is a heavy emphasis on people skills, community outreach and establishing standards of performance across all services provided.

Job Type: Full-time employee

Compensation Range: $40,000 annual salary plus full benefits packaging (upwards of $15,000)

Responsibilities:

Volunteer Management Services 

• Assist with recruitment, retention and recognition services for clients in a timely manner.
• Lead community outreach for client events and projects.
• Assist with day-to-day updates surrounding clients’ management needs.
• Schedule and facilitate volunteer orientation and trainings.
• Schedule and manage recognition efforts including follow-up surveys, appreciation campaigns and possible events.
• Maintain evaluation procedures and service metrics.
• Update software processes and applications for clients or projects that need it.
• Work with a volunteer management team of paid and volunteer staff.

Event Supervision 

• Lead community outreach for client events and projects.
• Create and maintain accurate recruitment and volunteer databases.
• Schedule and lead volunteer training sessions.
• Assist with day-to-day updates surrounding clients’ management needs.
• Send out follow-up surveys and appreciation communications.
• Maintain evaluation procedures and service metrics.

Leadership

• Cultivate positive, working relationships with existing and new clients with the goal of ensuring sufficient space, resources and access to services.
• Help develop and implement strategies that will maximize the synergies among programs, services and staff.
• Represent UKC in a positive, professional manner within the Kansas City community.

• Attend monthly committee meetings.
• Provide timely communications to assigned staff and volunteers.
• Provide weekly staff updates as needed.
• Perform other duties as assigned by the UKC Vice-President of Volunteer Management.

Qualifications & Characteristics:

• High school diploma or higher preferred.

• 1-3 years of experience in nonprofits, social services or leadership helpful; community organizing or volunteer management interest highly desirable.

• Proficiency in social media platforms and Google Apps such as Gmail, Google Calendar, Google Hangouts, etc.

• Knowledgeable of volunteer management and its corresponding 3 R’s — recruitment, recognition, retention.

• Excellent interpersonal and customer service skills; strong written and verbal communication skills.

• Self-motivated individual with creative problem-solving skills; detail-oriented and task-focused.

• Ability to organize and prioritize work and meet critical deadlines weekly, sometimes daily.

• Displays good judgment, takes initiative and is eager to learn as much as to teach.

• Responsive to direction and feedback; comfortable working in a collaborative environment.

• Personal qualities of integrity, credibility, and a commitment to and passion for UKC’s mission.

Work Environment:

• This position operates primarily in a professional, collaborative office environment that is fully accessible.

• This role uses standard office equipment (e.g. computers, phones, copiers, scanners).

• The position is required to talk, hear, stand and walk, and to handle, feel and reach.

Work Schedule and Benefits:

• 40 hours of work per week; 160 total per month.

• $40,000 annual salary plus full benefits packaging total (upwards of $15,000).

• Benefits package includes: Medical/Dental Insurance; Disability/Life Insurance; Mileage Reimbursement; Paid time off for Holidays, Vacation & Personal Days; Military, Civic, Caregiver, Bereavement & Extended Personal Available; Paid Professional Development Trainings & Volunteer Time Off Available; Merit-based Raises & Bonuses; and Extended Staff Sabbaticals.

• The office is open Monday through Friday, 9 a.m. to 5 p.m., though work is a hybrid of remote and location-based.

• Occasional early morning or evening meetings plus weekend work depending on client commitments, as well as weekly travel in the Kansas City Metro area.

Please email a cover letter and resume in PDF format to [email protected]. For more information, call 816-200-0432.