UKC Now Hiring: Director of Volunteer Management

Organization Summary: Formed in April 2013 by two friends searching for genuine impact, Uncover KC (UKC) has held the same mantra since its beginning — create positive social impact through community engagement. That mission has led to over 52,000 volunteers completing nearly 110,000 service hours, saving hundreds of Kansas City nonprofits nearly $2.8 million in the process. This has been accomplished by establishing unique, creative connections with people and organizations to facilitate volunteerism (individual scheduling and nonprofit services), education (youth, adult and court service programs) and events (community-focused and social).


Position Summary: For this multi-site and multi-program organization, the Director of Volunteer Management has an external facing role that oversees our volunteer management services and client relationships in the community. There is a heavy emphasis on people skills, community outreach and establishing standards of performance across all services provided.


Job Type: Independent Contractor


Compensation: $750 for 30 hours of work per month (7.5 hours per week)


Volunteer Management Services

  • Oversee recruitment, retention and recognition services for clients in a timely manner.
  • Lead community outreach for client events and projects.
  • Manage weekly updates surrounding clients’ management needs.
  • Schedule and facilitate volunteer orientation and trainings.
  • Schedule and manage recognition efforts including follow-up surveys, appreciation campaigns and possible events.
  • Maintain evaluation procedures and service metrics.
  • Update software processes and applications for clients or projects that need it.
  • Work with the UKC president to meet client needs.


Event Supervision

  • Lead community outreach for client events and projects.
  • Create and maintain accurate recruitment and volunteer databases.
  • Schedule and lead volunteer training sessions.
  • Manage weekly updates surrounding clients’ management needs.
  • Send out follow-up surveys and appreciation communications.
  • Maintain evaluation procedures and service metrics.


Team Leadership

  • Attend monthly event committee meetings.
  • Provide timely communications to assigned committee volunteers.
  • Provide weekly staff updates.
  • Perform other duties as assigned by the UKC President.


Qualifications & Characteristics:

  • High school diploma or higher preferred.
  • 2-3 years of experience in nonprofits, social services or leadership required; community organizing or volunteer management experience highly desirable.
  • Proficiency in social media platforms and Google Apps such as Gmail, Google Calendar, Google Hangouts, etc.
  • Knowledgeable of volunteer management and its corresponding 3 R’s — recruitment, recognition, retention
  • Excellent interpersonal and customer service skills; strong written and verbal communication skills.
  • Self-motivated individual with creative problem-solving skills; detail-oriented and task-focused.
  • Ability to organize and prioritize work and meet critical deadlines.
  • Displays good judgment, takes initiative and is eager to learn as much as to teach.
  • Responsive to direction and feedback; comfortable working in a collaborative environment.
  • Personal qualities of integrity, credibility, and a commitment to and passion for UKC’s mission.


Work Environment:

  • This position operates primarily in a professional, collaborative office environment that is fully accessible.
  • This role uses standard office equipment (e.g., computers, phones, copiers, scanners).
  • The position is required to talk, hear, stand and walk, and to handle, feel and reach.


Work Schedule and Benefits:

  • 7.5 hours of work per week; 30 total per month.
  • $750 per month compensation.
  • The office is open Monday through Friday, 9 a.m. to 5 p.m. though work is a hybrid of remote and location-based.
  • Occasional early morning or evening meetings plus weekend work depending on event commitments, as well as occasional travel in the Kansas City region.


Please email a cover letter and resume in PDF format to [email protected]. For more information, call 816-721-5529.

UKC Now Hiring: Director of Volunteer Management Consultation

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